Skip to content
AS Technical Services

Emergency guidance

Safety first. Always.

In any situation involving gas, fire, electrical danger or severe flooding, your priority is personal safety and contacting the official emergency services. Do not attempt DIY troubleshooting.

Official emergency services always take priority over our maintenance team.

OFFICIAL EMERGENCY NUMBERS

You smell gas

Call 999 from a safe place.

DO

  • Leave the affected area immediately.
  • Avoid operating electrical switches or appliances.
  • Avoid flames, lighters and smoking.
  • Move to a safe location and alert others if safe.
  • Contact the appropriate emergency service from a safe location.

DON'T

  • Do not search for the leak yourself.
  • Do not operate electrical devices in the affected area.
  • Do not re-enter until the area has been declared safe.
  • Do not attempt repairs yourself.

Electrical fire, smoke or sparking

Call 999 immediately if there is a fire or immediate danger.

DO

  • Evacuate if there is smoke, fire or an immediate hazard.
  • Keep people away from the affected area.
  • Isolate power only if it is clearly safe to do so.
  • Leave electrical repairs to qualified professionals.

DON'T

  • Never touch exposed wires or electrical equipment that may be live.
  • Do not use water on an electrical fire.
  • Do not attempt to repair a live electrical circuit.
  • Do not re-enter an unsafe area.

Severe flooding or burst pipe

Keep clear of electrical hazards.

DO

  • Keep people away from standing water near electrical equipment.
  • Turn off the water supply only if the shut-off is safely accessible.
  • Contact the building management or appropriate emergency service.
  • Arrange professional plumbing assistance once the area is safe.

DON'T

  • Do not walk through water that may be electrically energized.
  • Do not touch electrical panels or appliances in wet areas.
  • Do not attempt repairs in an unsafe flooded area.

AC failure in extreme heat

Protect vulnerable people.

DO

  • Move children, elderly people and anyone unwell to a cooler safe location.
  • Drink water and avoid strenuous activity.
  • Check the building's safe cooling options.
  • Seek urgent medical assistance if anyone shows signs of heat illness.

DON'T

  • Do not repeatedly reset a tripping breaker.
  • Do not open AC units or refrigerant lines.
  • Do not continue using equipment that smells burnt, smokes or sparks.
  • Do not delay medical assistance for serious heat-related symptoms.

Once everyone is safe, we can help.

For urgent non-life-threatening faults — AC breakdowns, leaks, tripping circuits and urgent property maintenance — our team can help coordinate professional assistance. Response times depend on location and availability and must be confirmed by our team.

Call Our Team
Message us on WhatsApp